Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your data.

Last updated: November 25, 2025

Introduction

Semantix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

When you use our services, we may collect:

  • Name and contact information (email address, phone number)
  • Account credentials and authentication data
  • Business information (company name, website URL)
  • Payment information (processed securely through third-party payment processors)
  • Communication preferences and correspondence with us

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on pages
  • Referral sources and exit pages
  • Operating system and device type

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you use our services.

Necessary Cookies

Essential for the website to function properly. These cookies enable core functionality such as security, network management, and accessibility. They cannot be disabled.

Analytics Cookies

We use analytics services like Hotjar and Google Analytics to understand how visitors interact with our website. These tools help us:

  • Understand user behavior and improve our services
  • Track website performance and identify issues
  • Analyze user journeys and conversion rates
  • Create heatmaps and session recordings (Hotjar)

You can control analytics cookies through our cookie consent banner.

Marketing Cookies

Used to track visitors across websites to display relevant advertising. These cookies may be set by our advertising partners and can be disabled through the cookie settings.

Managing Your Cookie Preferences

You can manage your cookie preferences at any time by:

  • Adjusting your browser settings to block or delete cookies
  • Using our cookie consent banner when you first visit the site
  • Accessing your cookie preferences through your browser's privacy settings

Note: Blocking certain cookies may affect the functionality of our website.

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

Provide, maintain, and improve our search services

Communication

Send updates, newsletters, and support messages

Analytics

Analyze usage patterns and improve user experience

Security

Protect against fraud and unauthorized access

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties who help us operate our services (e.g., hosting, analytics)
  • Business Partners: When you integrate with third-party platforms like Shopify
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

Third-Party Services

We use the following third-party services that may collect information about you:

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure payment processing through trusted providers

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your data
  • Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@semantix-ai.com

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@semantix-ai.com

Website: www.semantix-ai.com

Contact Page: Contact Form

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

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